Privacy Policy

1. Introduction

At Hypervertual ("we", "our", "us"), we value and respect your privacy. This Privacy Policy details how we collect, use, and protect your personal data when you visit our website (https://www.hypervertual.com), browse our sports collections, and place orders through our guest checkout system.

2. Information We Collect

We uphold strict data minimization principles. Hypervertual operates on a frictionless guest checkout model: we do not require account registration, passwords, or personal profiles. We collect only information strictly necessary to fulfill your sports order:

• Contact Information: First name, last name, email address, and phone number for shipping updates.
• Shipping & Delivery Details: Physical delivery address, apartment/suite, city, state, postal code, and country.
• Order & Transaction Records: Purchased athletic products, quantities, prices in USD ($), subtotal, shipping tier, order number, and Stripe transaction identifiers.
• Technical Information: IP address, device type, browser information, and essential session cookies for cart persistence and fraud prevention.

3. Payment Processing via Stripe

We never store, capture, or have access to your full credit card number, CVV code, or banking passwords.

All financial transactions are conducted directly through Stripe, Inc., a PCI-DSS Level 1 certified payment service provider. When completing your purchase, your card details are transmitted directly to Stripe via end-to-end 256-bit encryption. Stripe processes your data in compliance with their privacy policy available at stripe.com/privacy.

4. How We Use Your Information

Your information is used strictly for legitimate business fulfillment purposes:

• Processing, assembling, and shipping your sports gear.
• Sending transactional emails (Order Confirmation, Delivery Tracking, and Invoices).
• Providing self-service order lookup on our Track Order portal.
• Detecting and mitigating credit card fraud, malicious bots, and chargeback disputes.
• Delivering athlete newsletter updates only if you explicitly choose to subscribe.

5. Sharing of Personal Data

Hypervertual will never sell, rent, or trade your personal data to third-party advertisers or data brokers. We share data only with certified service providers essential to completing your order:

• Payment Processors: Stripe (payment clearance).
• Logistics & Couriers: UPS, FedEx, DHL, USPS (physical parcel delivery).
• Legal Authorities: Only when strictly required by a valid court order or subpoena.

6. Cookie Policy

We use only essential functional cookies required to maintain your active shopping cart (SESSION_NAME) and prevent CSRF attacks. We do not employ third-party tracking pixels that follow your browsing across external websites.

7. Your Rights & Data Deletion

You have the right to request access to the personal data we hold about your past transactions, or request deletion of non-statutory records. To exercise these rights, please contact our Data Protection Officer at support@hypervertual.com.