Refund & Return Policy

1. Return Eligibility by Sport Category

To qualify for a full refund, items must satisfy the following conditions:

• Running Shoes & Footwear: Must be in pristine, unworn condition (tried on indoors only) with the original manufacturer shoe box and internal padding intact.
• Athletic Apparel: Must be unwashed, unworn, free from deodorant or chalk marks, with all original factory tags attached.
• Fitness Equipment & Weights: Must be returned in original packaging with all included hardware, handles, and instructional manuals.
• Sports Balls & Rackets: Rackets must retain plastic grip wraps; balls must show zero outdoor scuffs or court abrasions.

2. How to Initiate a Return

Starting a return is simple and takes less than two minutes:

1. Email our support team at support@hypervertual.com with your Order Number (e.g. HV2026...) and reason for return.
2. Our team will generate a Return Merchandise Authorization (RMA) and provide the nearest warehouse return address.
3. Pack the merchandise securely and ship it back using a trackable courier service (UPS, FedEx, or USPS).

3. Damaged or Defective Gear

In the rare event that a dumbbell, compression garment, or running shoe exhibits a manufacturing defect or arrived damaged in transit, please notify us within 5 business days of delivery. We will issue an immediate prepaid replacement or instant full refund.

4. Refund Processing Time

Once our warehouse inspects the returned merchandise (typically within 2-3 business days of delivery), your refund will be processed directly back to your original payment method via Stripe. Depending on your financial institution, funds typically reflect in your account within 3-7 business days.